To provide high quality,
professional services to our clients; to be consistently profitable for the
benefit of our clients, employees and the company, to give God the glory
in all things.
Cleaning Service is committed to;
Providing exceptional service that goes above and beyond the
expectations of our clients.
Dutch Cleaning Service is committed
to our employees;
To provide the
best possible working conditions. We will always try to have adequate tools and
equipment for the convenience of our employees. We are committed to training
all employees for professionalism and quality.
Cleaning Service is committed to our vendors; To provide
payment for services rendered or goods purchased in a timely manner.
Dress Code - Neat and
clean clothing and please exercise good hygiene.
Hours - Normal
hours vary from a start time of between 4:30 am and 7:30 am until all houses
are completed that day. If other teams have long days, teams are to help each
other finish. No personal plans are to be made anytime before 4:30 each
day unless approved by management.
– Attendance and punctuality are important factors in considering your
success within our organization. We work
as a TEAM and that requires that each person be in the right place at the right
time. Excessive tardiness (i.e. in excess of once per 3 months) will result in
a written warning. (See related info on next page.)
you are ill and are unable to work you must notify management as soon as
possible. If you don’t reach anyone at
the office number call 538.9587 until you do connect with someone.
Policy - Absolutely no smoking anytime while on the
Days Off - When
needing a day off management needs to be notified every Monday prior to the
week that you want off. Days will be
given off according to the schedule and according to how many employees have
already asked off.
Language – Swearing
and other inappropriate language will not be tolerated. Discussing a clients’ home while on their
property is strictly forbidden, even if you’re speaking in another
the Job - Most of our clients trust us, but some may have video
equipment hidden to observe us at work. It is imperative that we are always
professional and courteous.
Work Ethics - All
employees are expected to complete their tasks in a timely manner and then help
the rest of the team until the home is completed.
As an employee of DCS you
cannot clean someone’s home for hire on your own time. You would be in direct competition with the
company, which presents a conflict of interest.
If a client approaches you to work for her/him directly, notify
Driving - We expect
all drivers to drive safely and defensively. Do not exceed the speed
limits, disregard traffic signals or violate any laws! Please, remember, you have passengers! Drive to advertise – our name and phone
number are all over the vans!
employee who works an average of four days or more per week is considered
Part-time - Any
employee who works an average of less than four days per week is considered
Cell Phones - These are
not to be used for personal use unless authorized by management.
Phones - These are not to be used unless authorized by
management or if the customer insists that you do so.
Each employee has an
obligation to observe and follow the organization’s policies and to maintain
proper standards of conduct at all times. If an individual’s behavior
interferes with the orderly and efficient operation of our business, corrective
disciplinary measures will be taken.
Disciplinary action may
include a verbal warning, written warning or immediate dismissal. The
appropriate course of action will be at the discretion of management. It is our
goal to provide a workplace atmosphere that allows for correction and
improvement rather than abrupt severing of relationship, however depending on
the infraction the steps to dismissal may be brief.
The following behaviors may
result in disciplinary action, up to and including dismissal:
Violation of the organization’s policies or safety rules
These examples are not
inclusive and all disciplinary actions will be based on all relevant
Holiday Pay - Dutch
Cleaning Service will pay for seven holidays per year for all full-time
employees after 90 days of employment.
New Year’s Day
Vacation Days - Any
employee averaging 4 days per week will be paid vacation pay based on the
average of the previous 8 weeks’ hours prior to the hiring anniversary. (i.e.
if an employee works 26 hours on average for the previous 8 weeks, they will be
paid for 26 hours vacation.)
Any employee who works 5 days
per week will be paid vacation pay based on 40 hours of vacation pay per year
with 8 hours added each additional year with a maximum of 80 hours (2 weeks).
Any full-time employee will be
eligible for vacation pay after one year of service.
Each home we
clean is someone’s castle.
Our clients expect us to treat their home with
utmost respect even if we are there every week and it practically feels like
it’s our own. Truth be told; it isn’t.
Our goal in coming into their home is to enhance their lives. If we
don’t respect their property we become a burden and will soon find ourselves
with one less account! It is very
important that we view each visit with fresh eyes in order to recognize and act
upon the needs that each home presents.
Our clients have worked hard for their home and contents, including
their furniture, woodwork, brass fixtures, carpet, hardwood floors, etc. While
we may view our homes as something we have for basic needs such as eating,
sleeping and shelter, our clients don’t necessarily have our mind set and they
expect us to treat their homes and belongings with utmost care.
careful when vacuuming. To avoid damaging dents and scratches, don’t bump up
against furniture or baseboards with the vacuum. Vacuums should never be set on the ground or pavement, always carry the
vac into the house. This is to avoid
getting dirt and pebbles on the plastic wheels and then in turn this debris
scratching the floors in the home.
-Do not spray
window cleaner directly on pictures; instead spray window cleaner on rag and
then use the rag to wipe the glass.
- Computer or
TV screens should only be cleaned with a feather duster!
-PLEASE BE VERY CAREFUL when
handling breakables! Use two hands.
-Do not set wet buckets on
floors or furniture. Make sure to wipe the bottom of the buckets.
-Take all throw rugs outside
to shake them off. DO NOT FORGET TO
BRING THEM BACK IN!
-Turn lights off when leaving
a group of windows or windows that are heavily soiled; we use the dish soap
mixture and wash rags. Finish with window
cleaner and window rags. (The dish soap
mixture is a bucket of hot water with a few drops of dish soap.)
always do a final check in each room you clean to ensure that all required
tasks are complete and that each item in the room is placed in its exact
-Fill one side of sink with
water and a few drops Basic H
-Put drip pans, microwave
plate, and anything else that needs soaking into water immediately
counters, items on counters, appliances, and “spot clean” front of cabinets
with sink water. (Use small “dish cloth”
-Counters: Pick up and set
everything forward then wipe off countertop, splash board, and items on
-Appliances: Use sink-water to
clean all exposed surfaces of the appliances. Do not miss top of refrigerator.
-Microwave: First, place microwave plate in the sink to
soak. Spray inside with Red Juice. Wipe clean.
Finish by spraying with window cleaner and wiping dry with window
rag. If you have trouble getting it
clean this way, try putting a bowl of water in microwave and turn it on for a
few minutes. Inside should wipe clean.
-Spot check fronts of
cupboards for fingerprints and food particles. Wash, if needed.
-Empty trash in kitchen and laundry
-Vacuum floor with small vacuum (be sure to get edges)
-Fix mop water; add a few drops of Basic H.
-Empty water from sink and clean sinks with soft
-Spray everything with window cleaner and
wipe dry with a window rag.
-Mop floor. Be sure to get edges and in corners, by hand if necessary. Pour mop water outside in dirt.
-If there is a bathroom off
the kitchen or laundry, kitchen person sweeps and mops that floor too.
-Be sure to clean any outside doors in kitchen and the
-Dust table and chairs; including rails around bottom of
chairs, backs, etc.
-Dust chandelier over table. (Use window cleaner on clear
-Clean entryway doors.
-Dust anything else that needs
dusting. (Do not spray on/near hardwood floors)
-Whoever cleans the kitchen should also clean the laundry
-Spray all exposed surfaces
(top) of the washer and dryer with window cleaner. Wipe dry with window rag.
-Clean sink and counters.
-Dust anything that needs dusting.
-Clean entryway windows.
door knob on garage door. Spot check rest of door.
-Sweep floor with small vacuum and then mop.
-Don’t place throw rugs on appliances or counter.
-Clean one entire bathroom before going on to next.
-Put toilet bowl cleaner in toilet and spray shower cleaner
-Clean sinks, counters, and
fronts of cabinet, if needed, with soft scrub (use small rag). Spray everything off with window cleaner when
finished and wipe dry with window rag.
-Clean shower/tub with same
rag unless dirty, and then get new one.
Spray with window cleaner when finished and wipe dry with large
rag. To remove soap scum along bottom of
tub/shower use Soft Scrub.
-Clean inside of toilet with
bowl brush. Spray rim and outside with
Red Juice and wipe dry with paper towel.
Wash floor around toilet by hand.
-Be sure to wipe all toilet
paper holders, towel holders, anything setting on counters, and anything else that needs cleaning. (Top of tub surround; shower curtain rods;
shower door track; light fixtures; tops of Kleenex boxes etc…)
-Clean mirrors with window
cleaner and window rags.
-Straighten any towels in
bathrooms; on towel racks or ones lying around. Make sure towel tags are turned
in. Take all bath mats/rugs outside and
shake off. Do not try to vacuum them.
-We, of course, dust anything
throughout the house that needs dusting.
That includes furniture, ledges, wood parts on sofas, pieces setting on
furniture, shelves, items on shelves, window sills, chair rails, baseboards,
trim around doors…etc.
-Spray dust cleaner on rag,
not on furniture. Spray before starting
then only if needed after that.
get dusting spray on any hard surface floors.
We prefer to not be the subject of a law suit should anyone slip and
fall due to our negligence.)
-Shake off all doilies and put
back on furniture.
-We do not wash
baseboards except in baths, unless otherwise noted on customer’s file. Simply
run the feather duster across them as you work your way around the room.
-Dust pictures on walls with feather duster.
-Clean all entryway doors inside and out unless in kitchen/
-Clean all mirrors throughout
home, (that are not in bathrooms) with window cleaner and window rags.
-Vacuum all carpet with large
vacuum. Use small vacuum with
attachments for stairways. Be sure to
clean around edges on stairways.
-Be very careful when
not bump against furniture or baseboards with sweepers.
-Vacuum into corners also, not
just in the center of rooms.
-Vacuum under all furniture, as far as you
-Move anything that is easily
movable while sweeping (i.e. plants, figurines, small chairs, etc.) unless
otherwise noted on client’s map.
-Make sure all pillow seams
and tags are on bottom and throws are folded.
-Empty trash containers while
going through house.
Confirmation of Receipt of Handbook.
Yes, I have read entire contents of this handbook as
well as the Cleaning Manual Portion and agree to conform to the expectations.
Dutch Cleaning Service reserves the right to change any
or all of the contents of this handbook at anytime.